- Frequently Asked Questions
Frequently Asked Questions
- Who are Singersoutdoors.co.uk?
- How do I use the site?
- What sort of products do you sell?
- How do I pay?
- How do I change what I have in my shopping basket?
- Is VAT included?
- How much does delivery cost?
- What is the progress of my order?
- How do I get in touch?
Who are Singersoutdoors.co.uk?
Singersoutdoors.co.uk have been retailers in Lancashire for over 50 years. We have been trading on the internet for over 5 years. We aim to offer personal service, and low prices on all the well known brands. We hope you like our new web site and look for to supplying you with all your camping and outdoor needs. We are available during office hours to advise you on 01772 827086 or mob: 07989 434318.
How do I use the site?
Using the site is easy. You can browse our online catalogue, which is split into various headings and sub-headings, or you can search for the goods that you are interested using our search engine. When you find the item that you are looking for add it to your basket. You can either carry on shopping or go to the checkout. After entering your details you will take to the HSBC secure site where your credit card details will be taken. Rest assured that these will be kept confidential and are not passed onto us.
What sort of products do you sell?
We sell everything that you might need for the Great Outdoors, camping, walking, hiking and lots of workwear.If you cannot find that item that you are looking for then please contact us and we will be glad to advise you. If we don't stock it, we will be happy to try to obtain it for you, or advise you where or how you might procure it. We are also happy to give discount to large orders or to groups for bulk orders.
How do I pay?
Paying for your goods is simple. We accept all major credit and debit cards. Simply proceed to the checkout, fill in your details, and you will be passed to PayPal secure payment site to enter your credit/debit card. And remember, your credit card details are not passed onto us and are completely secure. Alternatively, you can always ring us on 01772 827086 or mob: 07989 434318 and we will be happy to process your order on the telephone.
How do I change what I have in my shopping basket?
You can change the items by adding to them, altering the quantity or removing them from your basket right up to the checkout.
Is VAT included?
VAT is included for all goods (except those that are zero rated) and is chargeable within the U.K and E.U. (Common Market to those of you like me that are of a certain age). All destinations outside the U.K and E.U. and to the Channel Islands are VAT free and this will show on your invoice when you go through to the checkout. So remember, if you are shopping from those areas this is equivalent to slightly less than a 15% discount on the cost of the goods.
How much does delivery cost?
Delivery is £5.00 for orders up to £50.00 - for orders over £50.00 it is free to most parts of the U.K. mainland. (See Terms and Conditions.) This applies no matter the weight or the number of cartons. If you live in one of the postcodes that are excluded, such as the Highlands of Scotland or Northern Ireland, we will endeavour to select the most cost effective way of delivering the goods to you, and agree in advance the cost of delivery. The cost of all deliveries outside the U.K will also be agreed prior to delivery.
What is the progress of my order?
We will keep you informed of any delays or problems with regard to your order by e-mail. When you order is despatched you will be notified by e-mail telling you the method of despatch and the consignment number.